Discussion forum hands on session, and talk on the use of e-mail mailing lists (as in UK Local Issues forums) and chat systems (from IRC,via web chatrooms, to Skype).
Measuring needs and opinions
One way dialog with online diaries (blog) and wikiwiki collaborative authoring. Different participants try different tools. Explain how blogs are used in UK local democracy project, and how more sophisticated report writing tools can be used for consultation (show GRASS).